Our Store Policies

At IT Warehouse, customer satisfaction is our top priority. Our Return and Refund Policy outlines the terms and conditions under which you can return a product and request a refund. Please read the policy carefully to ensure a smooth and efficient process.

Eligibility for Returns

• Returns are accepted for items purchased directly from IT Warehouse.
• Products must be returned within 7 days from the date of purchase for local orders.
• The item must be in its original condition, including:
  • Unused and undamaged.
  • In original packaging with all accessories, manuals, and proof of purchase (e.g., receipt or invoice).

Conditions for Returns

Returns may be accepted for the following reasons:

1. Defective or Damaged Product: If the product has a manufacturing defect or was damaged during shipping.
2. Incorrect Item Delivered: If you received an item different from what was ordered.
3. Not as Described: If the product does not match its description on our website or marketplace.

Non-Returnable Items

The following items are not eligible for return:

• Consumables such as cables, connectors, and batteries (unless defective).
• Items purchased on sale or marked as “final sale.”
• Software products, licenses, or digital downloads.
• Products without proof of purchase or tampered serial numbers.

Refund Process

1. Approval: Refunds will only be processed after the returned item has been inspected and approved by our team.
2. Refund Options: Refunds can be issued as:
   • Store credit.
   • Reimbursement to your original payment method (processing time varies by payment provider).
3. Processing Time: Approved refunds will be processed within 3-5 business days after return approval.

Return Procedure

1. Contact Us: Notify us about your return request via email at support@itwarehouse.ph or call us at mobile: 09228333572 or phone us at  (02) 7905-6052. Include your order number, reason for return, and photos if applicable.
2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
3. Shipping the Item: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).

Marketplace Orders

For purchases made through Lazada or Shopee:

• Returns and refunds must be initiated through the respective marketplace’s platform.
• Log in to your account on Lazada or Shopee to view their specific return and refund policies.

Important Notes

• Items returned without prior authorization may be refused.
• IT Warehouse reserves the right to deny returns that do not meet the eligibility criteria.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
• A 10% restocking fee applies to returns or replacements made after 7 days, specifically for cases of a change of mind or when exchanging for a different model. This fee covers the administrative and handling costs associated with processing and restocking. Returns or replacements due to defects or incorrect items being shipped are exempt from this fee.