RMA Procedure

At IT Warehouse, we aim to make the Return Merchandise Authorization (RMA) process as seamless as possible for our customers. Please follow the steps below to ensure a smooth and efficient RMA process.

  • Step 1: Determine Eligibility
  • Step 2: Contact Our Support
  • Step 3: Receive RMA Authorization
  • Step 4: Return and Ship Product
  • Step 5: Evaluation and Resolution

Determine Eligibility

Before initiating an RMA request, ensure the product meets the following criteria:

  • The product is still within the warranty period.
  • The issue is covered under the warranty (e.g., manufacturing defects, hardware malfunctions).
  • The product is not excluded (e.g., items damaged by misuse or acts of nature).
  • The product was purchased from our store and not from our Lazada or Shopee store.

Refer to our Warranty Policy for more details on coverage and exclusions.

Contact Our Support

Reach out to our support team to initiate your RMA request:

Provide the following details:

  1. Your name and contact information.
  2. Order number or proof of purchase.
  3. Product details (model, serial number, etc.).
  4. A description of the issue and, if applicable, photos or videos showing the defect.

Our team will assess your request and guide you through the next steps.

RMA Authorization

Once your request is approved:

  • You will receive an RMA Number and further instructions.
  • Please note that the RMA Number is valid for a limited time, typically 7 days from issuance.

Return and Ship the Product

Prepare the Product for Return
  • Ensure the product is securely packed in its original packaging or equivalent to prevent damage during transit.
  • Include all original accessories, manuals, and proof of purchase.
  • Clearly label the package with the provided RMA Number.
Ship the Product
  • Customers are responsible for shipping the product to our designated return center unless the RMA is for an incorrect or defective item at delivery.
  • Use a trackable shipping method and retain the tracking number for reference.

Address:
IT Warehouse, RedGold Building
1840 E. Rodriguez Sr. Ave. Cubao, Quezon City.

Evaluation and Resolution

Product Evaluation
  • Once we receive the product, our technical team will inspect and evaluate it to verify the issue.
  • The evaluation process typically takes 1-3 business days.
Resolution

After the evaluation:

  1. If the product is eligible for warranty coverage, we will:
    • Repair it or send it to the manufacturer for repair.
    • Replace it with the same or equivalent model (subject to stock availability).
    • Issue a refund or store credit if repair or replacement is not possible.
  2. If the product is not eligible, we will notify you and offer repair options (if available) at your expense.
Important Notes
  • Unauthorized returns or products without an RMA Number will not be accepted.
  • Products damaged due to improper packing during return may void the warranty.
  • IT Warehouse is not responsible for items lost or damaged during return shipping.