Please have a look at our frequently asked questions.

Shopping Information

What Shipping Methods Are Available?

We offer various shipping methods to cater to different needs. During the checkout process, you will have the option to choose from available shipping methods. The specific shipping methods offered may depend on factors such as your location, the size and weight of the package, and any special requirements for certain products. Rest assured that we strive to work with reliable shipping carriers to ensure timely and secure delivery of your order.

Do You Ship Internationally?

No, we do not ship internationally.Currently, our shipping services are limited within the Philippines only. We appreciate your interest in our products and hope to expand our shipping capabilities in the future. If you have any other questions or need further assistance, please feel free to reach out to our customer support team.

How long does shipping take?

Shipping times may vary depending on your location and the shipping method selected. We strive to process and ship orders within one to two business days. Once your order is shipped, you will receive a confirmation email with tracking information.

What are your shipping fees?

Shipping fees are determined based on factors such as the destination, package weight, and shipping method chosen. You can view the shipping costs during the checkout process before making your payment.

Payment Information

What Payment Methods Are Accepted?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, GCash and other trusted third-party payment services. Rest assured that your payment information is secure during the checkout process.

Is Buying On-Line Safe?

Buying online is safe if you take certain precautions. Please refer to our "Is Buying Online Safe?" section above for detailed information on how to ensure a secure online shopping experience.

Orders & Returns

How do I place an Order?

Placing an order is easy! Simply browse our products, select the items you wish to purchase, choose the desired options (e.g. variation), and click "Add to Cart." Once you have finished shopping, go to your shopping cart, review your items, and click "Checkout" to proceed to the payment process.

How Can I Cancel Or Change My Order?

We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Do you offer customer support?

Absolutely! We have a dedicated customer support team ready to assist you with any questions or concerns you may have. You can reach out to us through [09228333572] during our business hours [8:00AM to 6:00PM] or send us an email at [itwarehouse.ph@gmail.com]. We strive to respond to inquiries promptly.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please refer to our "Return Policy" page for detailed information on how to initiate a return, the time frame for returns, and any conditions that may apply.